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[Delivery] Can I change my delivery details after my order has been placed?
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Always double-check your delivery details (recipient name, address, and contact number) before checking out.
You can only change your delivery details under the following conditions:
Within 1 hour after placing the order or before the seller arranges shipment
Payment is not yet confirmed (for non-Shopee Supported Logistics)
You haven't previously changed the address for that order (only one change allowed)
The new address does not increase the shipping fee
The location change is minor and doesn’t significantly affect the delivery cost
⚠️ Note Once the seller arranges your shipment, you cannot cancel or change the delivery details. You must contact the seller to request cancellation. |
To change/edit your delivery address (such as Recipient’s Name, Phone Number, Delivery Address)
Go to Me tab > To Ship > Select the order > CHANGE beside Delivery Address > Select or edit your new address > Confirm.
You can add a new address on the Address Selection page.
Learn more about verifying your mobile number, adding/changing/editing your delivery address, and why you can’t cancel an order for further clarification.